Contact Us
What this page does not handle
This contact form is not a channel for account actions. It cannot unlock a profile, reverse a deposit, speed up a withdrawal or change a bonus condition. Those requests have to go through the operator’s own support desk, which is the only party with access to player accounts and payment systems. Sending them here adds a step without adding authority, and the editorial team has no way to act on them.
Questions about a specific promotion’s terms, a declined cashout, a verification delay or a self-exclusion request all belong with the operator. The same applies to anything that touches your personal data held by the casino. The review site never sees that information, and any message containing it should be directed to the operator’s privacy or support channels instead.
Editorial corrections and updates
What this form does handle is the accuracy of the Ruby review itself. If a bonus offer has changed, a payment method has disappeared from the cashier, a game is no longer available, or a listed support option no longer works, that is a correction the editorial team can act on.
Reports of outdated information are checked against the operator’s current terms and against live testing where possible. When a claim cannot be verified, the review is adjusted to reflect that uncertainty rather than left standing on a guess. Corrections that are confirmed are reflected in the relevant section of the review; the team does not publish every reader submission, and it does not respond to every message individually.
The team can also answer questions about how a review was researched, how a rating was reached, or why a particular factor was weighted the way it was. Those editorial-process questions are welcome here. Anything that asks for a legal opinion, a guarantee about a future payout, or a promise about how the operator will behave is outside what this page can provide.
What to include in a report
A useful correction names the section of the review that is wrong, states what the current situation is, and gives a rough date for when the change was observed. Screenshots or a reference to the operator’s own published terms help verification, though they are not required.
If the message concerns a dispute with the operator, the editorial team will not intervene in it and cannot act as a mediator. For those matters, the operator’s complaints procedure and any applicable dispute-resolution channels are the appropriate route. For responsible-gambling concerns, the operator’s own tools, along with the help organisations listed on the review, are the direct point of contact.